Monica Rocha

Transforming people’s experiences is what drives me, and I believe education is the most powerful path to meaningful, lasting change.

I’ve built my career across companies in diverse industries, including multinationals and communication agencies, always with a focus on Customer Experience (CX) and organizational culture.

I am a Master’s student in Business Administration and hold a postgraduate specialization in Strategic Management of Organizational Communication and Public Relations, an MBA in Business Management, and a bachelor’s degree in Advertising and Publicity.

In addition to my corporate experience, I teach Customer Experience and share my knowledge through talks and training programs.