As the sun rises in your part of the world, we take a day to celebrate the power of customer experience to create better outcomes for customers, employees, and organizations worldwide.
First held in 2013, CX Day is a global celebration of the people and organizations working to advance customer experience as a professional role and business discipline.
We are glad you have dropped by and wish you a very happy CX Day!
Valid through October 31, 2026. Start your journey with the global CX community today.
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How do you shift customer experience at a company with a hundred thousand employees? Hear from CX leaders at DHL Express, Ford, and Zurich on breaking silos, simplifying complexity, and the obstacles nobody warns you about.
When AI does the searching, the question stops being whether your site closes the sale and becomes whether the customer remembers you at all. Jenn Nachshen of the Bond Behavioural Institute and Forrester analyst Sucharita Kodali make the case that physical stores matter more as discovery gets automated.
Customer Experience (CX) has transformed from the concept of treating customers well to a scalable, disciplined business imperative. Learn more about the roots of Customer Experience, influential leaders, and key milestones in the development of the CX profession.
Explore Roots, Leaders, and Milestones of the CX Profession
As the customer experience profession continues to mature, professional certification plays an increasingly important role in communicating competence, supporting career development, and helping employers identify qualified practitioners.
Regardless of industry, every organization faces a common challenge: creating sustainable growth in an increasingly competitive marketplace while meeting rising customer expectations.
The difference increasingly comes down to people—specifically, professionals who have the expertise to design, manage, and continuously improve customer experiences across the organization.
The Certified Customer Experience Professional (CCXP) credential is the industry standard for CX excellence.
Sign up and we'll send you the CCXP Candidate Handbook and a special surprise in honor of CX Day.
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There is something powerful about being part of a global community committed to raising the CX standard. It is not just WHAT we do but more importantly WHO we become through the work.
Proud. Grateful. Energized! To see my name among global CX leaders as a newly certified CCXP is more than a career milestone , it’s a reflection of passion, purpose, and persistence. This recognition by CXPA reaffirms my commitment to designing and delivering experiences that matter for customers, employees, and communities.
I am very happy to be part of the CXPA. Since I started to engage with the CX Book of Knowledge, my work has changed from operational to strategic. I am still learning a lot!
