Claudia Maiera, CCXP

I am a Senior Customer Experience Specialist and Strategic Consultant with over 25 years of experience in Business Administration and Marketing. I possess a deep expertise in the automotive sector and a robust methodological framework that I successfully apply across both B2B and B2C environments. My track record includes leading 360-degree CX maturity assessments, auditing data integrity, and designing strategic roadmaps for industry leaders in mobility and fintech (Veloe), healthcare (Roche Canada), and the automotive sector. I am an expert in behavioral persona development and service design, with a proven ability to facilitate cultural change and connect customer insights to financial ROI across diverse business models.