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Customer Experience Director
All my career is focused on delivering a great customer experience. Highly involved in innovation, start-up and technologies (lecturer, volunteer, coach).
Specialized in CXM (Customer experience management), Marketing strategy, Data management, Innovation and Business strategy . 25 years professional background including entrepreneurial work (e-commerce, retail), Chief Executive of various companies and member of executive committees. Graduate of HEC Paris (Executive MBA) and HEC Montreal (Governance certification). Board Member.
