As a proven multi-disciplinary senior leader in Strategy, Marketing, Client & Employee Experience and accomplished practitioner in organizational Project & Change Management, I am committed to delivering experience excellence.
Key Professional Highlights:
- Over 25 years of experience in Financial Services
- Led more than 50 programs
- Managed cross-functional teams up to 150 people
- Overseen portfolios worth over $50MM
- Currently focused on developing a CX Centre of Excellence
Professional Expertise
- Strategy, Marketing, Client Experience, Employee Experience
- Project Management, Change Management
Leadership Philosophy
- Customer-obsessed approach
- Focused on continuous improvement
- Committed to creating collaborative environments
- Dedicated to inclusion, diversity, and belonging
- Active mentor supporting others' professional development
Educational Background
- International MBA in Strategic Planning
Awards and Recognition
- Women of Inspiration Award for Authentic Leadership
Community Involvement
- 20 years of community support
- Supported strategic planning for organizations serving at-risk populations
