Didier Ferrier

Didier Ferrier is CEO of ESCDA Canada, the Canadian edition of “Voted Customer Service of the Year,” an independent initiative that measures, compares, and recognizes the quality of customer service delivered through mystery shopping tests. Based in Montreal, he is leading the rollout of this certification in Canada with the goal of providing companies with a credible benchmark for recognizing their excellence in customer relations.

A customer relationship entrepreneur, Didier Ferrier founded EODOM in 2007, one of the first customer experience outsourcing companies based on the homeshoring model, first in France and then in Belgium, Spain, and Quebec. With over 20 years of expertise in customer relationship management, remote contact centers, and customer experience, he is now applying his international experience to the Canadian market.

Through ESCDA Canada, he aims to establish a rigorous, independent certification that benefits both consumers and brands by highlighting the operational and human excellence of the teams that bring customer relationships to life every day.