Sonia Karamagi

I’m a passionate customer experience and marketing leader with 20 years of driving customer-centric transformation, digital innovation, and business growth. At Stanbic Bank Uganda, where I serve as Head of Customer Experience, I’ve led initiatives that put customers at the heart of business strategy enhancing engagement, strengthening loyalty, and improving service delivery across multiple channels.

My career has spanned marketing and CX leadership roles where I’ve supported digital transformation efforts that deliver more seamless,accessible and customer friendly service journeys.

As a founding member of the Customer Experience Association of Uganda (CXA Uganda) and a CXPA member, I’m passionate about shaping CX best practices across the region. I’m also pursuing an MBA at Liverpool John Moores University, strengthening my strategic leadership skills while staying at the forefront of industry trends.

I advocate for customer-centric innovation as a driver of sustainable business success.