Rebekah Mugisha

I am a Customer, Employee & Partnerships Experience Advocate & Consultant with a strong foundation in Customer Experience and a passion for extending services to the mass market. Over the course of my career, I have worked across Aviation, Renewable Energy, Telecoms, and Financial Services, consistently applying global best practices to drive growth and elevate service delivery.

Most recently, I led efforts within social security to expand coverage and ensure that essential services reach underserved communities and the broader population. This experience strengthened my conviction that organizations have a responsibility to design inclusive, impactful solutions that cater to diverse customer needs.

As I transition from mainstream coporate, my focus is on advancing Customer Experience work across the continent through research, knowledge sharing, and thought leadership. I also serve as Co-Founder and CEO of Malaika Path, a Pan-African training and knowledge organisation, where I design and deliver programs that empower businesses and individuals to embed CX as a driver of growth and transformation.

My passion remains building strategies that connect businesses with the mass market—leveraging data-driven insights, innovative partnerships, and a deep understanding of human behaviour to make financial security and other essential services accessible to all.