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Customer Experience Design and Service Delivery Manager
With over 20 years of leadership in Customer Experience, I have driven transformations that strengthened loyalty, elevated service performances and unlocked performance growth.
Across banking, telecom and solar energy, I have build customer-centric operating models, modernized service ecosystems and equipped organizations to deliver measurable impact.
As CXPA Africa Council member, I now focus on helping companies scale CX excellence, harness data-driven decisions and position customer experience as a true strategic advantage for the next decade.
