Georges Marcellin Essama Babissakana, CCXP

Hi, I'm Georges. Head of Customer Relations and a CX professional based in Central Africa with 12 years experience in the telecommunication industry and public sector. I develop CX transformation programs and work at driving change and engaging employees of public companies in adopting a Customer Centric Culture.

Professional Achievements:

• Top 20 CX leader of the year 2022
• Winner of the CX leader of the Year Culture Award
• Winner of the CX Emerging leader Award 2022
• Winner of the CX leader of the Year 2022 - Francophone Africa
• Best Customer Service Professional of the Year in Cameroon - 2022
• Finalist of the Global CX Impact Award 2021
• Judge for various CX competitions
• Global content contributor
• Survey panel CX expert
• Guest at various CX Podcasts
• Keynote Speaker at CX events

Professional Roles and Contributions:

• CXPA Member and Volunteer
• Member of CXPA Regional Leadership Council for Africa
• Judge for various CX competitions
• Global content contributor
• Survey panel CX expert
• Guest at CX Podcasts
• Keynote Speaker at CX events

Professional Mission:

My ambition is to expand the CX knowledge and the CX community in Africa to transform african organizations in adopting CX best practices and generate value for their customers and employees.

Industry

Government

Global Region

Africa

Professional Information:

• Company: Cameroon Telecommunications
• Location: Yaounde, Cameroon
• Website: http://www.camtel.cm
• CCXP (Certified Customer Experience Professional)
• CXPA Member and 2024 Board of Directors