Minh Phan, CCXP

I'm a solopreneur working at the intersection of Customer Experience (CX), design thinking, and business strategy. With over a decade of experience — leading CX initiatives, mentoring others, and earning my CCXP certification — I'm now transitioning from doing the work to building a boutique consulting and training practice of my own.

I help organizations — especially small and growing businesses — design meaningful customer journeys and build human-centric cultures. I'm deeply passionate about turning insights into action, measuring experience ROI, and empowering the next generation of CX leaders. I'm especially drawn to thoughtful, human-centered ways of working and always eager to exchange ideas with like-minded changemakers.