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Sign InKCA Consultants LLC
Associate Director
A CCXP, CMQ/OE and PRINCE2 accredited professional with over 20 years broad base strategic, operational, service, and analytical background in Banking, FinTech, and BPO. Experience managing CX and Service Quality, BPO BO support functions, and lead projects ranging from center operations, transition set-up to expansions, process optimizations, focused on ensuring the delivery of service provisions across diverse businesses in B2B, B2X+C and G2C environments.
https://www.linkedin.com/in/lancelotsequeira/
