Ahmed Khedr

Visionary and result-oriented senior leader with 26+ years of diversified experience transforming retail, customer experience, and digital ecosystems across major telecom brands in the GCC and North Africa. As VP at e& UAE, I orchestrated and led a groundbreaking retail transformation, integrating AI, automation, and omnichannel that significantly boosted revenue, achieved record-breaking CX and NPS, and vastly improved operational efficiency.

Previously, at Vodafone Egypt, I led the region’s largest telecom retail network, overseeing over 350 stores, 3000+ employees, and more than 10 franchise partners. In this role, I drove expansion, operational excellence, and CX innovation, consistently leading and guiding large teams through complex transitions.

Winner of the prestigious HH Sheikh Mohammed bin Rashid Al-Maktoum Customer Excellence Award, I am also an international keynote speaker, having presented at global forums such as Business Transformation Europe in Amsterdam, The Economist in London, and Al Khaleej Times in the UAE.

Certified as a Global HR Assessor (SHL), Job Evaluator (Towers Watson), CX Judge, and Vodafone Trainer, and I hold a Postgraduate Diploma in Digital Business from Columbia Business School and MIT."