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Head of CX
Strategic and insight-led Customer Experience Leader who's passionate about delivering CX strategies that embed a customer-centric mindset across organisations. Uses data and Voice of the Customer insights to make measurable improvements in journeys, processes and outcomes. Equally comfortable shaping strategy at executive level or working hands-on with frontline teams to resolve pain points and improve the experience. Recognised for delivering measurable impact, from NPS/OSAT uplifts to cultural change, and building high-performing teams that put the customer at the heart of every journey and initiative.
