Rob Glennon

Agility Beyond Space

SVP Marketing & Transformation

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About

Customer experience, insight & transformation executive

Visionary customer strategist, CX & insight leader with over 20 years of global expertise in developing and delivering transformative, customer-centric strategies that drive exceptional engagement, sustainable growth, and profitability across retail, service, digital, and product touchpoints across the customer journey.
- Expert in development of customer strategies and turnaround programs with digital transformation
- Expert in insights and customer strategies that reduce churn, OpEx and effort.
- Focus on agile change, looking to make constant, incremental, smaller changes that together make a tangible yet rapid change to the customer journey.
- Hands on, with a strong bias for action to turn insights into action
- Proven in shaping insight-driven CX frameworks, optimising operational efficiency. Measurement driven, to achieve best-in-class outcomes.

Experience
20 years leadership experience mostly gathered across the telecommunications industry:
- Most recently heading up Insights & development at Viasat, the worlds leaadng satellite communications company
- Five years at Vodafone Australia, leading a network CX turnaround, a new CX program and a new service innovation program to reduce OpEx and telephone contact
- Eight years at Telefonica / O2 Europe, working in senior roles on the customer experience programs and internal consultancy.
- Three years at MyRepublic, heading up as group CX director.
- Other experience as a principal CX practitioner with InMoment.

https://www.linkedin.com/in/robcx/