Evangeline Kotsos, CCXP

Evangeline Kotsos is a customer experience consultant and advisor who has been guiding customer centric organizations since 2010. Her focus is helping clients build the necessary capabilities to scale, systematize and operationalize CX to deliver on brand promise, customer retention and profitability growth, through intentional design, governance and cultural transformation. Originally starting her CX career journey as a practitioner in the financial services industry, Evangeline's tenure has afforded her advisory expertise in multiple industries including insurance/financial services, technology, B2B and retail. This broad view brings a deep understanding of best practices for a proven path to success.