Dorothy Kyeyune

I am called Dr. Dorothy Kyeyune, a thought leader in customer experience, personal development with over 16 years of experience and the Chief Executive Officer of Mwoyo Experience a pioneering customer experience management consultancy company. 

Under this entity, we have revolutionized the way African businesses approach customer satisfaction, empowering over 37,000 employees and executives across the continent with transformational training and coaching. My portfolio of companies includes Telecoms, Fintech, Law firms, Social Security, the Health Care and Education sectors, Not-for-profit organizations, Hospitality, the Public Sector, Microfinance, and Oil and Energy Sector.

My career comprises significant roles in Airtel Uganda, Bharti Airtel International Group Office in Nairobi Kenya and D. light Solar focusing on enhancing Customer Experience and Know Your Customer, (KYC) compliance. I hold multiple degrees in business and international relations including a Doctor of Business Administration, Post Graduate Certificate in Business Research Methods, Masters in International Relations and Diplomatic Studies and Bachelor of Arts in Social Sciences (First Class Honors).

I am a keynote speaker and a bestselling author of the book, "Without The Leader, There Is No Customer Experience." I am also a part time Senior Lecturer at Uganda Christian University, a Cross-Cultural Trainer at Learnlight, and a Certified Professional Coach by the Coach Masters Academy (Singapore). Additionally, a Bulletproof Manager by Crestcom International and a member of the Chartered Institute of Customer Management (CICM), the Customer Experience Professionals Association (CXPA), a Certfied Customer Centricity Expert by the Customer Institute, member of the League of East African Directors (LEAD), the Customer Experience Association of Uganda (CXA Uganda), CX Africa Leaders Forum serving on the CX Technology, AI & Innovation Enablement Commission. I am a Mentor for Project Girls 4 Girls. A member of The BoardRoom Africa, and Rotary, where I currently serve as an Assistant Governor. I am also a graduate of the Rotary Leadership Institute. Dr. Kyeyune serves on a number of boards (Board Chairperson Next Media Foundation, Board Member Bethany Land Institute, Karibu Microfinance and I also contributes to the Social Science Research Network. 

I am so humbled to be learning from distinguished leaders from CXPA and I follow them on social media, subscribe to Newsletters.