Meet the CXPA Leadership

Jayalakshmi Sudarshan, CCXP, PMP

2026 Chair

Delivery Experience Manager

Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics.Key Profes... Read more

+91 96000 73448

Benjamin Easaw, CCXP

2026 Vice Chair

Managing Director, Digital Experience Design

Managing Director specializing in Digital Experience Design with expertise in customer experience strategy and transformation at Cetera Financial Grou... Read more

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Scott Lee Holloway, CCXP

2026 Treasurer

Head of Customer Experience

A highly driven, certified CX professional (CCXP) with a passion for people and Customer Experience optimisation. Over a decade's experience working i... Read more

Roxie Strohmenger, CCXP, LSSGB

2026 Immediate Past Chair

Vice President of Customer Intelligence & Enablement

I am a CX change agent who believes great things don't happen in your comfort zone. Through strategic risk-taking, I lead CX transformations that push... Read more

(305) 484-7001

Eng. Ahmed Alfaddagi, CCXP

Director

Owner and CEO

With over 20 years of experience, I have developed and deployed numerous actionable strategies, directed organizational planning and management in a w... Read more

+966 50 520 2054

Eric Bruce, CCXP

Director

Chief Experience Officer

Chief Experience Officer at National Gallery of Art with expertise in customer experience strategy and organizational transformation.Professional Deta... Read more

(612) 840-9350

Erin Wallace, CCXP

Director

Director, Client Engagement

Accomplished senior executive in customer-led growth leading CX, sales, support, and marketing, and known for exceptional leadership and driving resul... Read more

(515) 360-4977

Mr. Georges Marcellin Essama Babissakana, CCXP

Director

Senior Manager - Head of Marketing, Communication & Customer Experience Department

Hi, I'm Georges. Head of Customer Relations and a CX professional based in Central Africa with 12 years experience in the telecommunication industry a... Read more

237620003506

Stephanie Leheta, MBA, CCXP, PMP, CCMP

Director

Senior Director Client Experience Strategy, Governance and Design

As a proven multi-disciplinary senior leader in Strategy, Marketing, Client & Employee Experience and accomplished practitioner in organizational ... Read more

+1 905-933-7240

Eytan Hattem, CCXP

Director

CEO

CEO at Cemantica with expertise in customer experience strategy and software solutions for improving customer engagement. Professional Details: Compa... Read more

Greg Tucker, CCXP

Director

CEO

CEO at Tucker and Company with expertise in strategic customer experience initiatives and organizational development.Professional Details:Company: Tuc... Read more

(415) 680-5635

Hazem ElZayat, CCXP

Director

Chief Experience Officer, MENA

Customer Experience, CX Strategy and Transformation, Innovation, Marketing Technology, Data Driven Marketing, Marketing Automation, CRM and Personaliz... Read more

+971 55 335 6986

Venkata Dasari, CCXP

Director

Program Head

BioA passionate professional with over 20 years experience in consulting, product management, and program management in Healthcare, Entertainment, Oil... Read more

Stuart Gilchriest, CCXP

Director

Director, Sales Experience

BioAs a Customer Experience (CX) professional, I love to tackle problems that only a combination of insightful data, original thinking, and a deep und... Read more

(857) 928-6410

Danielle Holthaus, CCXP

Director

Client Experience Leader

Danielle Holthaus, CCXP, is a Client Experience Leader at Crowe LLP, where she directs the firm’s client experience strategy. In this role, Danielle l... Read more

(720) 591-2782

Tue Søttrup, CCXP

Director

Chief Executive Officer

Helping Contact Centers Reduce Agent Training Time & Boost CSAT with AI-Powered Training | CCXP

+45 27 28 33 34

Mr. Andy Garlikov, CCXP

2026 CCXP Advisory Board Chair & Ex-Officio Director

Director of Strategic Insights

I'm skilled at delivering research that generates actionable insight for decision-makers on a wide range of business issues because, throughout my car... Read more

(650) 274-4471