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GGRM Law Firm—Building Trust and Growing Business

CEO & Others Read Advanced

Resource Information

Published: September 22, 2025
Author: Jennifer Baker
Content Focus: Case Study
Region: North America
Year Created: 2025
Last Reviewed: September 22, 2025

CCXP Competencies

: Experience Design, Improvement, and Innovation

About This Resource

In October 2023, GGRM launched a Client Experience (CX) Team tasked with restoring consistent, empathetic, and proactive communication throughout the client journey.

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