Ursula Green, CCXP

I am a senior customer experience marketer. My career has been built on branding, digital marketing, direct and engagement marketing, and customer experience – I bring my clients a wealth of knowledge. I have the expertise and discipline to conduct primary research, develop journey maps, and identify service opportunities to ensure your brand’s success. I always start with my client’s audiences, especially stakeholders, and have the care, patience, and dedication to listen to their needs and help them succeed. I focus on my client's needs and on what my client’s organization can do to fulfill them, becoming the heartbeat of value proposition development for my client’s brand strategy.

I work with clients to understand their audience and map lifecycles using proven methodologies and mining from clients’ existing member touchpoints, from member acquisition, onboarding, retention, lapse, and sunsetting strategies.