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Senior Market Manager - Digital Strategy and Measurement
Senior bilingual digital product management and customer experience professional with over 15 years of experience in designing, analyzing, optimizing, and managing end-to-end customer experience programs in large organizations. Proven ability to leverage complex customer data and human-centered design to deliver seamless user experience and to improve satisfaction, engagement & ROI. Skilled in user research, persona development, customer journey strategy, and aligning cross-functional teams to deliver meaningful, measurable results. Adept at driving early-stage innovation and journey optimization.
