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Susan Macharia

Qatar Airways

SENIOR CUSTOMER SERVICE REPRESENTATIVE

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About






I am a customer experience profesional with a four year frontline airline experience in a 5star service enviroment. Passionate about customer psychology,human behaviour and experience design. I am currently transitioning towards strategic cx roles and building strong foundationsin cx frameworks, measurement and journey management. A CXPA member with long term goal of CCXP certification.



SUSANMACHARIA

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