Faraz Awan

Seasoned PMP® & COPC® certified CX Implementation Leader with a proven track record of driving sales, developing business, delivering exceptional client service, enhancing retention rates, and specializing in contact centers across various settings, including captive, outsourced, insourced, and work-from-home operations.

Proficient in identifying strategic issues and opportunities, cultivating high-performing teams, establishing results-based cultures, and leading diverse groups to achieve collective goals.

Leveraging over 20 years of business experience in outsourcing, personnel management, and project leadership, I have successfully managed, implemented, and optimized numerous large-scale customer-centric initiatives with esteemed organizations across Qatar, Bahrain, UAE, Saudi Arabia, and Pakistan.

Skilled in designing, launching, and managing contact center operations, with expertise in omnichannel management, SLA adherence, CSAT enhancement, and vendor relations. Demonstrated success in managing multilingual operations and navigating cultural complexities to deliver superior service to a diverse clientele.

Specialties:
- Driving Customer Experience Excellence
- Leading Project Management Initiatives
- Managing Omni-Channel Contact Centers
- Developing Revenue Plans & Budgets
- Implementing Sales Strategies for Success
- Executing Strategic Marketing Campaigns
- Guiding Holistic Strategic Planning Efforts
- Fostering Strong Customer/Client Relationships
- Delivering Efficient Customer Operations & Service
- Directing Seamless Contact Center Design & Implementation
- Managing Crisis & Event Response Strategies
- Building High-Performance Teams
- Optimizing NPS & CSAT Metrics

I am dedicated to driving operational excellence, fostering client satisfaction, and delivering measurable results in dynamic, customer-centric environments. 

Let's connect to explore how my skills and experiences can contribute to your organization's success.