Sonali Gogia, CCXP

Sonali Gogia is a Customer Experience trainer with over 25 years experience helping organisations develop CX capabilities. She combines behavioural training with design thinking, to help participants develop the empathy mindset that drives self motivated change.  Her area of expertise lies in luxury retail.

She has a Masters in Service Design from Italy and a Business degree from Tulane University, US along with several training certifications.

She started her training career with the world’s leading training companies, AchieveGlobal and Communispond™, and served as Head of Education for the L’oreal Luxury brands. A Customer experience specialist, Sonali has dedicated her career to helping business transform through customer-centric strategies. 

With rich international exposure from living and working in the US, India, Europe, and the Middle East, Sonali provides global insights that foster innovation and collaboration within organizations