Shivonn Cunha, CCXP

I’m a purpose-driven CX professional with a background in education, curriculum design, and business leadership. Before formally stepping into the CX space, I spent nearly two decades running learning centres and teaching mathematics; experiences that deeply shaped my approach to empathy, feedback, and behavioural change.

Today, as CX Executive Operations, Brand Engagement Lead and Training Lead at XMwize Solutions, I focus on designing and delivering experiential CX learning journeys that help teams turn insight into action. I believe customer experience is 100% a mindset and I’m passionate about helping others embed that mindset across their organisations.