Rebaone Onkelame Tukisi, CCXP

I am a Customer Experience Design Lead with over 13 years of experience in banking, spanning credit, sales, strategic client solutioning, and experience design. My journey into CX was born from a deep belief that business success and human connection are inseparable, that when we design with empathy and purpose, we create experiences that not only meet needs but inspire trust and loyalty.

Over the years, I’ve had the privilege of leading initiatives that simplify and digitize key banking journeys, from onboarding small business clients to enabling seamless credit applications. At the heart of my work is a desire to make banking more intuitive, inclusive, and rewarding for clients and employees alike.

I am passionate about shaping cultures where CX is not a department but a shared mindset. As an emerging leader, I’m intentional about mentoring others, learning continuously, and influencing through collaboration. Joining the CXPA represents an opportunity for me to deepen my craft, connect with like-minded professionals, and contribute meaningfully to advancing the discipline of customer experience, one journey, one conversation, one transformation at a time.