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Patient Support Manager
Hello CXPA community! I’m Ryan Wolpa, a Los Angeles–based CX and Support Operations leader with over 14 years of experience helping high-growth companies like Headspace, Found, Spotter, and now Rula, build and scale world-class customer experiences.
I’ve led global teams through periods of rapid transformation, from standing up AI-driven support automation and multilingual help centers, to launching Voice of the Customer programs that directly influenced product roadmaps. I’m passionate about bridging strategy and operations — turning insights into action, reducing customer effort, and empowering teams to thrive.
Beyond the metrics, what drives me is building cultures of accountability, empathy, and innovation, where both customers and employees feel heard and supported. I’m excited to connect with fellow CX leaders here to share ideas, swap stories, and learn from the community.
