Ruta Sanjay Bhat, CCXP

Hi, I am Ruta Bhat. I am a staff Customer Experience Professional at Intuit. Previously I was a senior manager at a leading Customer experience software company called Medallia. I have over 5+ years of experience in customer experience and have led multiple Voice of customer programs. My role at Intuit involves leading various customer experience strategy projects to improve our products and services. At Medallia, I led Client Experience Advisory & Insights, where I developed CX roadmaps and managed Voice of the Customer (VoC) implementations across 25+ critical touchpoints. My work focused on data integration across platforms like Salesforce and Snowflake has resulted in a 12% improvement in customer experience metrics and supported $300 million in revenue targets through proactive churn risk mitigation. I pride myself on bridging the gap between technical infrastructure and high-level business strategy, having spearheaded high-profile projects that achieved a 72 NPS score and a 30% increase in user engagement.I led teams to streamline project deployments and architected integrations that reduced time-to-action for leadership by 20%. My career also includes significant experience at SAP America as an IT Technology Consultant and Product Specialist, where I automated testing initiatives and implemented agile processes that improved team efficiency by 30%. This technical foundation began during my time as a Data Analyst and Software Developer Intern, where I developed automated pipelines and utilized MATLAB for complex data reconstruction. I hold an MS in Information Systems with a 4.0 GPA from the Indiana University Kelley School of Business and a BS in Biomedical Engineering and Computer Science from the University of Alabama at Birmingham. Currently, I am further enhancing my leadership expertise through an Executive MBA at the University of the Cumberlands. As a dedicated CX professional, I maintain a comprehensive suite of certifications, including Medallia CX Professional, 2x Salesforce Certified, 2x AWS Certified, and SAFE Product Manager.