Roderik Thush

Customer Experience leader with 15+ years of experience helping B2B organisations turn customer insight into practical action and business value. At Prologis, the world’s largest logistics real estate company, I lead Customer Experience for Europe, working across 12+ markets to embed customer insight into strategy, operations and culture.

I’m passionate about making CX measurable and meaningful — connecting Voice of Customer, journey insights and change leadership to drive better outcomes for both customers and the business. In 2025, this work was recognised with five International Customer Experience Awards (four Gold, one Silver), including Best B2B CX and Best Use of Customer Insight.

I enjoy collaborating with peers who care about turning customer understanding into clear priorities, strong execution and continuous improvement.