Shireen Huibers, CCXP

I am an experienced strategic advisor with a focus on (digital) optimization of customer services. I advise proactively and with persuasiveness from employee to management level and am able to involve the organization in phases. During projects that take place under my leadership, I know how to gain trust and achieve concrete results. I also have the courage to sometimes deviate from the beaten track in my approach. I understand the complexity and dynamics of a politically sensitive organization and know how to initiate developments through connecting stakeholder management. Organization-wide, I always challenge colleagues on strategic development, quality of the result, coherence of activities and degree of customer interest. As it were, I function as a conscience to look from the outside in, I always do this in balance with other organizational interests. I am an advocate of sharing knowledge and enjoy exploring and developing new insights.