Rhian Huxtable, CCXP

Certified Customer Experience Leader and professional (CCXP),  Insight Strategist,  Stakeholder Engagement Specialist

With over 25 years’ experience leading strategic insight, consultancy, and operations, Rhian is a respected expert in customer experience, market research, and stakeholder engagement. As a Certified Customer Experience Professional (CXPA), he has delivered impact for more than 50 UK businesses across a wide range of sectors—from professional services and creative industries to hospitality, local government, technology, and automotive.

Beginning his career in the UK health, beauty, and pharmacy markets, Rhian honed his leadership skills in both field and head office roles, overseeing senior-level retail operations. He is known for his versatility and ability to inspire—building high-performance cultures through collaborative consultancy, insight-driven strategy, and purpose-led guidance.

Across organisations ranging from £250K to £60M turnover, Rhian is valued as a motivational partner and strategic catalyst. His trademark: turning data into direction, and insight into action.