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Customer Experience & Services Director
With over 25 years of leadership experience across multiple sectors, Emma has always placed 'customers' and 'people' at the heart of her work. As a multi-award-winning leader in the Customer & CX Industry, she has a proven track record of driving successful customer, operational, transformation and organisational design changes. Renowned for fostering cultural shifts where customer experience is a shared responsibility across the entire organization. As a customer brand ambassador, Emma brings in-depth knowledge of customer service excellence. Her strategic visionary thinking is fuelled by a passion for continuous improvement, reducing friction, and creating authentic experiences.
Emma is acknowledged as a key contributor within the CX and Contact Centre Industry - recognised in the CXA Top 50 Women Shaping CX 2024 and CXFO Power 100 2022 & 2023.
