Raynu Niyomdechar

Raynu Niyomdechar is a customer experience, operation and transformation leader with extensive experience in the insurance industry. With a strong actuarial and financial foundation, she has successfully built and led customer experience teams, embedding an outside-in mindset and driving measurable improvements in customer satisfaction and business performance. As a Customer Experience leader, she has established customer experience team across 10 countries in leading insurance conpaany in Asia. As Chief Operating Officer, Raynu oversaw underwriting, claims, policy servicing, hospital network management, and multiple digital transformation initiatives that enhanced efficiency and customer engagement.

Her leadership philosophy centers on aligning culture, operations, and strategy to deliver meaningful experiences that strengthen trust and loyalty. She is passionate about transforming complex operations into seamless customer journeys and fostering collaboration across teams to create long-term value for both customers and the organization.