Members sign in to see contact information.
Sign InCXPA Member
Experience Management
With over 10 years in Financial Services, I specialize in turning Customer Insights and Voice of the Customer (VoC) programs into strategic action. I am a firm believer that Service Design and Process Reengineering must work in tandem to deliver seamless experiences, and I am passionate about building the frameworks that make that possible.
As a change agent at heart, I have spent my career driving regional-wider initiatives and navigating the transitions across diverse markets. I thrive on leading the cultural and operational shifts necessary to keep the customer at the center of the business.
