Members sign in to see contact information.
Sign InEthos Integrated Solutions LLC
Management Consultant
I am a Senior Management Consultant with over 12 years of experience helping government organisations transform customer experience, improve service delivery, and achieve organisational excellence. My work spans CX strategy, customer journey design, service design, business process re-engineering, AI governance, AI maturity assessment, and ISO/IEC 42001 implementation. I have led strategic transformation projects for more than 30 government entities across the UAE and serve as an assessor and judge for regional and international excellence and customer experience awards. I am passionate about advancing human-centred, AI-enabled government services and contributing to the global CX community through knowledge sharing, collaboration, and continuous learning.
