Rajat Chawla

Rajat Chawla is Asia's 1st Certified CCXP. He is Customer Experience (CX) strategist, executive coach, and brand advisor who helps organizations and leaders build customer-centric brands that attract, retain, and grow profitable customers.

With over a decade of experience in CX consulting, leadership development, and strengths-based coaching, Rajat has worked with global organizations including Google, Cisco, Dell, and large engineering and real-estate enterprises. He is recognized for translating CX theory into practical, business-driven action that delivers measurable impact.

Rajat is known for helping senior leaders move beyond dashboards and satisfaction scores to design experiences that reduce customer effort, drive loyalty, and create long-term competitive advantage. His work spans CX visioning, journey design, customer insights, governance models, and leadership capability building.

Today, Rajat also advises consultants, CX leaders, and business owners on building strong personal and corporate brands using LinkedIn and AI—positioning them as trusted authorities in their space.

His approach combines strategic clarity, behavioral insight, and execution discipline—making CX not just a function, but a growth engine.