Pranav Kumar

Pranav Kumar is a pioneering Customer Experience (CX) strategist revolutionising Healthcare Professional (HCP) engagement through Human Factor (H2H) Marketing. As Chairman of CXPA Asia for three year 2023-25 and Secretary of Infection Control Academy of India, he works in both the fronts, pharmaceuticals and healthcare. With 30+ years of rich experience in pharmaceutical giants like Dr. Reddy's, Cipla and management consulting in Praakamya, Pranav masterfully orchestrates Learning Experience Design (LXD) and Patient Experience (PX) strategies that resonate deeply with healthcare professionals. His expertise in design thinking engineered differentiated Continuing Professional Development (CPD) programmes, GenAI and digital transformation consulting establishing him as the definitive authority on human-centered healthcare marketing innovation.