Kaushik Natarajan

I work as an Associate Director – Solutions & Consulting at SurveySparrow, where he leads customer experience (CX) solutioning and implementation advisory for enterprise and mid-market customers. With ~13 years of experience across CX, technology consulting, and solution engineering, I specialize in translating complex business requirements into scalable VoC and CX programs—covering journey mapping, feedback loop design, analytics and insights, and cross-functional adoption.

In my current role, I partner closely with business and technical stakeholders to design CX strategies, drive successful implementations, and deliver measurable outcomes through customer listening, process improvements, and data-driven decision-making. I am passionate about building practical, customer-first operating models that improve satisfaction, retention, and overall experience.

I am pursuing CCXP certification to further strengthen the craft, align with global CX best practices, and contribute meaningfully to the CXPA community.