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Chief Customer Officer
Oremeyi is driven by a deep personal conviction that Africa deserves more, and that it will take Africans solving African problems to unlock the continent’s full potential. This belief fuels her dedication to driving innovation, empowering communities, and building ecosystems that deliver real impact.
A two-decade customer success leader, Oremeyi Akah brings hands-on expertise in Fintech, Payment & Processing Operations, Payment Consulting, Payment Card Products, and Customer-Centric Transformation across emerging markets and Sub-Saharan Africa (SSA). With a career spanning technical implementation to executive leadership, Oremeyi is known for delivering scalable customer experiences, fostering cross-functional collaboration, and driving business growth in high-demand environments.
Beginning as an Implementation Engineer, Oremeyi played a pivotal role in setting up ATM and payment card infrastructures for some of the largest banks across SSA—building a foundation rooted in technical excellence and operational efficiency. This early hands-on experience, combined with a strong business acumen and a results-driven approach, has fueled a steady rise through leadership ranks, developing high-performing teams and shaping customer-focused strategies.
As the Chief Customer Success Officer at Interswitch, Oremeyi leads the customer experience agenda across six business lines operating in Nigeria, Germany, Kenya, and Uganda. This includes defining and delivering a customer-centric blueprint across every touchpoint—ensuring alignment with the organization’s core values, brand promise, and business strategy. Through a culture-driven transformation, Oremeyi is embedding customer-first principles across the entire employee and customer lifecycle, ensuring that every interaction not only meets but exceeds expectations. This ongoing initiative reflects a commitment to sustainable customer success while enhancing employee engagement and unlocking shareholder value.
Beyond corporate leadership, Oremeyi is passionate about empowering communities and shaping the future of African innovation. As a board member of SHECAN Nigeria and co-founder of AfricanBuild Africa, she actively champions inclusion and capacity-building initiatives. With a deep interest in thought leadership, Oremeyi frequently speaks at global conferences on Fintech, Payments, Customer Experience, and Digital Transformation, sharing insights that bridge strategy and practical execution within and outside Nigeria.
Oremeyi holds an MBA from Judge Business School, University of Cambridge, UK, and is a certified E-payment trainer.
Areas of Expertise:
Recognized as a top Customer Centric leader by networks such as WiCX (UK), Chartered Instituew of Customer Mgt, CX Leaders ( Rwanda) amongst others
