I’m a strategic UX & Customer Experience professional with 15+ years in enterprise SaaS, fintech, retail, and healthcare. My focus is on transforming customer insights into measurable business impact — from product usability to global CX strategy.
At LexisNexis and METRO.digital, I built research practices from the ground up: establishing ResearchOps, mentoring teams in user-centered methods, and scaling insights into product roadmaps and go-to-market positioning. I have led cross-functional initiatives, coordinated external vendors, enabled designers, PMs, and business teams, and mentored colleagues in embedding research into daily practice.
My strength lies in connecting strategy with execution — combining Customer Insights, Voice of Customer analysis, journey mapping, and experience metrics with AI product research, service blueprints, ResearchOps, and DesignOps. I integrate these into CX strategy and product roadmaps to drive measurable business outcomes.
With extensive experience across EMEA, North America, and APAC, I focus on global enablement — ensuring that insights scale internationally and that teams are mentored and enabled to act on customer insights at every level of the organization.
I’m passionate about advancing CX/UX maturity, building inclusive research practices, and fostering customer-centric cultures that drive sustainable impact and long-term business outcomes.
UXQB Certified Professional for Usability and User Experience – Foundation Level (CPUX-F) UXQB Certified Professional for Usability and User Experience – User Requirements Engineering (CPUX-UR) Usability and User Experience Professional, artop Institute at Humboldt University Berlin, Germany
