Stela Koleva

I’m Stela Koleva, currently Global Vice President, Head of CX Services at Mews, where I lead global Support, Technical Partnership Success, and SMB Customer Success teams. My work focuses on unifying strategy, operations, and AI innovation to create scalable, insight-driven customer experiences across a 24/7 global model.

I recently designed and executed our cross-functional AI strategy, built a CX insights engine, and modernized operational frameworks to strengthen accountability and elevate service quality worldwide. Before Mews, I spent nearly a decade at SAP Concur in senior executive roles, including leading a 550-person organization as Country Director.

I’m also an Executive MBA graduate and current Stanford Emerging COO participant—and I’m building a data platform to support Alzheimer’s patients