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Client Experience Lead
Customer Experience & Service Leader with 20+ years in insurance, pensions, and loyalty.
Open to full-time, contract, hybrid, and remote roles.
Proven record: NPS +68% | digital adoption +125% | call volumes -25%.
Accredited CCXP®, Prosci, Lean Six Sigma.
I design CX strategies that scale, lead high-performing teams, and turn insights into impact.
Because service is where the brand promise becomes reality.
