About
BioA versatile business professional with over 20+ years of experience in Problem Solving & Critical thinking, Customer Experience (CX), Customer Success, Strategic Leadership, Product Solutions & Marketing, Market Research, Pre-Sales Life cycle, Technology & IT Engineering, Architecture/Design/Development of scalable products, Revenue Growth, Public Speaking, Networking, & People Management.➤ WHERE CAN I ADD VALUE● Proven expertise in scaling distribution and enhancing customer services across diverse industries like Fintech, Payments, Telecom, Network & IT/ITeS, Customer Experience, Unified communications, Collaboration, Contact Center, Hospitality and many others.● Strong business acumen to drive market advantage through analysis, innovation, sustainable review, and leveraging data analytics for tailored solutions.● Successful track record in delivering solutions with top companies like Cisco, Avaya, Microsoft, Wipro, IBM, NTT, HCL, GBM, Infosys, covering various geographical regions.● Recognized with the Top Leader Award for increasing market share, expanding customer base, optimizing channel management, and improving customer satisfaction.● Holds respected certifications in Project Management, Customer Experience, Continuous Product Design, Enterprise Design Thinking, Agile, Scrum leadership & many more.● Skilled in planning and implementing integration strategies for new and existing products, as well as Go-to-Market (GTM) initiatives and identifying cross-sell opportunities.● Proficient in Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure & SQL Server, Artificial Intelligence, Natural Language Processing, JIRA, Freshdesk, Postman, RESTFul APIs, Python, Process Automation, Grafana, Product development, CI/CD, Docker & more.➤ KEY SKILLS● Creative and innovative thinker who designs and implements processes for team success● Decisive leader aligning mission-critical competencies to achieve business goals● Product Manager - from conceptualization to delivery of products● B2B, B2C, and Customer Experience (CX) Initiatives● Domestic and International Biz Strategies including Market research for new, emerging and major market expansions● Channel / Distribution management (Alliances & Partnerships)● Cloud management and Software as a Service (SaaS) offerings✎ About MeI am a multi-faceted professional who can strategize, improvise, and enhance effectiveness in all customer solutions, engineering, operations, strategy and customer experience domains.📧 Do reach me out at: prasbharat@gmail.com +91 9841043043
## Industry
Technology
## Global Region
United States
