Members sign in to see contact information.
Sign InOneAssist Consumer Solutions Pvt Ltd
Vice President - Logistics, Commercial and Insurance Ops
I am a Customer Experience and Operations leader with 20+ years of progressive leadership across CX transformation, process excellence, and service operations in high-volume consumer businesses. I have a very strong track record of turning around enterprise NPS, redesigning end-to-end customer journeys, and building Centre of Excellence (CoE) governance models across distributed, partner-managed operations. Six Sigma Black Belt (IASSC) with hands-on experience deploying automation, AI-driven workflow tools, and BI-led governance to scale operations while reducing cost-to-serve.
