Moumita Roychowdhury

I am an entrepreneurial and passionate advocate for improving customer experience through connection, feedback and continuous learning. With 14+ years of expertise in consumer & user research, I have had the pleasure of owning experience measurement, translating complex customer needs into clear priorities and creating executable roadmaps for greater client impact with measurable outcomes. I have enjoyed partnering closely with senior business and technology leaders to drive modernization, adoption of digital capabilities, and continuous journey optimization using data, experimentation, and client insight. People know me as an effective storyteller and collaborator and as someone who likes to learn from people's personal stories.

I love to devote my spare time towards supporting community and especially the arts. I am a member on the Board for Women's Crisis Services of Waterloo Region and also a key member on the Wellness Committee at my workplace. I also connect with the creative arts community in the Waterloo Region & beyond through instruction and participation, as the Vice President of the Central Ontario Arts Association.

My goal for a CCXP certification is not just to add a feather to my hat but to be a part of a larger community of like minded individuals who learn from each other and bring their best practices and intentions to improve what we experience as humans everyday.