Isabelle Blanchet, CCXP

CCXP certified by CXPA and a bilingual Marketing Team Manager with over 25 years of experience. Possess a deep understanding of banking, telecommunications, customer service, and operations. Results-oriented and recognized for translating strategic vision into tactical impact and defining processes that optimize the employee/customer experience in omnichannel acquisition and retention activities (web, CCC, retail). Bring people together, take charge, and complete multiple quality deliverables on time. Key Skills:

• Managing execution


• Analyzing situations


• Building trust


• Promoting teamwork