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Sign InSammons Financial Group Companies
Voice of Customer Program Manager
I am a dedicated Customer Experience professional with over seven years of experience. Currently serving as a VOC Program Manager, I specialize in transforming customer feedback into strategic improvements that enhance satisfaction, retention and overall business performance.
Throughout my career I’ve taken pride in growing through progressively impactful roles, building expertise in customer insights, cross-functional collaboration and experience design. I’m passionate about advocating for the customer at every level of the organization and believe in using data to tell meaningful stories that drive change.
Beyond my professional role, I am committed to giving back to my community. I actively participate in and promote volunteer activities at Sammons Financial Group, believing that strong communities are built through shared action and compassion. My approach to work and service is rooted in empathy, integrity, and desire to make a lasting, positive impact.
I’m energized by opportunities to lead with purpose, connect with others, and continuously learn in the ever-evolving world of customer experience.
