Hi CXPA! I’m Marianne in D&B Service Operations (Søborg).
I’ve worked in CX/VoC since 2017—sometimes owning the program, other times contributing within broader operational roles. Recently: EU VoC centralization, rNPS rollout, and close‑the‑loop coaching across teams. Curious to learn what’s worked for you on governance, scaling loop‑closure, and tying ops data to verbatims.
