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Sign InRetal Urban Development Company
Customer Experience Director (Acting)
I am a customer experience and handover specialist with more than 20 years of experience across real estate, customer service, leasing, and quality management. Currently serving as Senior Manager of Customer Care at Retal Urban Development, I lead teams across call center operations, handover management, QA/QC, and customer engagement initiatives.
My passion is building exceptional customer journeys and leveraging data-driven insights to improve service quality. I have developed comprehensive KPIs, digital dashboards, and cross-functional strategies to enhance handover efficiency and elevate satisfaction across large-scale residential projects.
As an active learner, I have completed programs in KPI excellence, Power BI, and customer experience strategy, and I’m preparing for the CCXP certification. I enjoy collaborating with professionals who share the same drive to innovate and raise CX standards.
Outside work, I’m a father of two, a fitness enthusiast, and an advocate for continuous growth — personally and professionally.
