Jenna Harwood-Pepers, CCXP

I’m a Senior Customer Research Manager based in Mississauga, ON, passionate about turning customer insights into meaningful experiences. I specialize in strategic research and collaborate with teams across PointClickCare to ensure that voice of the customer data drives decision-making.  I’m always looking to connect with fellow CX professionals to exchange ideas, share best practices, and push the boundaries of what great customer experience can look like.

i attained my CCXP designation in 2023, and have been an active member of the CXPA since that time. I am also a Prosci  certified Change Practitioner.